Return Policy

Return & Refund Policy – Dimna.in

Last Updated: July 29, 2026

At Dimna.in, customer satisfaction is our priority. We strive to deliver high-quality Eco-friendly products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged, defective, or incorrect.
  • The product is unused, unwashed, and in its original condition.
  • All original tags, labels, and packaging are intact.
  • You provide your order number and proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customised or personalised products.
  • Products damaged due to misuse, improper handling, or normal wear and tear.
  • Products returned without original packaging.
  • Clearance, sale, or promotional items (unless received damaged or incorrect).

3. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.
  • Share your order number along with clear photographs and an unboxing video.
  • After verification, we will arrange a replacement or issue a refund, as applicable.

4. Cancellation Policy

  • Orders may be cancelled before they are shipped for a full refund.
  • Once an order has been shipped, it cannot be cancelled.

5. Refund Process

Once the returned product is received and passes inspection:

  • Refunds will be processed within 5–7 business days.
  • The amount will be credited to the original payment method.
  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after collecting the required account details.

6. Exchange Policy

We offer exchanges only for:

  • Damaged products.
  • Defective products.
  • Incorrect items delivered.

Exchange requests must be made within 7 days of delivery.

7. Return Shipping

  • If the return is due to an error by Dimna.in (wrong, damaged, or defective product), we will bear the return shipping charges.
  • If the return is due to a change of mind (where accepted), the customer will bear the return shipping cost.

8. Refund Not Applicable

Refunds will not be issued if:

  • The product has been used or washed.
  • The return request is made after the eligible return period.
  • The product is returned in a damaged condition caused after delivery.

9. How to Request a Return

Please contact our Customer Support with:

  • Order Number
  • Full Name
  • Contact Number
  • Reason for Return
  • Photos and unboxing video (if applicable)

Our support team will respond within 1–2 business days with further instructions.

10. Contact Us

For return, exchange, or refund assistance, please contact:

Email: dimnaofficial@gmail.com
Phone/WhatsApp: +91-7044941880
Website: https://dimna.in

Thank you for choosing Dimna.in. We appreciate your trust and support for sustainable, Eco-friendly products.